Eno app system requirements

• Windows 10 and 11
• MacOS 10.13 and later (Intel & Apple silicon)
• Ubuntu 20.04 and later

Mobile apps for iOS and Android are planned, and will be released in the near future. 

Downloading the Eno app

1. Visit our get started page

You can follow this link, or type enophone.com/getstarted into your web browser. Please ensure you visit the site from a compatible MacOS or Windows device.

2. Click the link for your OS

Clicking the “download beta” link for your respective OS will initiate the download. The app will likely be placed in your downloads folder by default.

3. Install Enowork

Double clicking the downloaded file will initiate the installation. Follow the on-screen instructions to install Enowork.

4. Open Enowork

The Enowork app shortcut will be placed in your app directory. Clicking the Enowork app icon will open the app.

With the Eno app, you can:

• Measure your mental fitness scores,
• Track your app usage, 
• Listen to Enophone's personalized focus music,
• and more.

Still have a question? Drop us a message here!

First thing's first, you'll need to pair your Enophone with your phone or computer.

We suggest using your Enophone with one device at a time. You can pair your Enophone with up to 8 different devices.

Pairing Enophone to a new device

Follow these simple steps to pair your Enophone with your device:

1. Power off Enophone

If your device is already off – great! Otherwise, press and hold the middle button for 3 seconds until you hear “power off” 

2. Put Enophone in pairing mode

The first ever time you power on Enophone, it will enter pairing mode by default. To pair new devices, you’ll need to press and hold the middle button for 5 seconds, until you hear “Ready to pair another device”.

If you see Enophone’s light flash between blue and white, you’re in pairing mode!

3. Pair your device to Enophone

Next, navigate to Bluetooth settings on your device. After a few seconds, you should see the device “Enophone” appear. Press connect, and your device will pair to Enophone.

That’s it! The next time you turn on your Enophone, it will automatically connect to any device it’s paired to. Now you’re ready to listen to music, and start tracking your mental fitness through the Eno app!

Connecting Enophone

Once Enophone is paired to a device, it will automatically attempt to connect when Enophone is powered on.

To manually connect to a paired device:

• Ensure Enophone is powered on.
• Navigate to your devices Bluetooth settings, and select Enophone from the list of devices.

Enophone can be connected to up to 2 devices simultaneously. If Enophone is connected to 2 devices already, you will need to disconnect from one of these devices before connecting to a different device.

Please note that connecting to 2 devices simultaneously may negatively impact the ability to stream sensor data to the Eno app.

Enophone Bluetooth status light

The Bluetooth status light will indicate the state of your Enophone’s connectivity:

Want to clear your pairing list? Click here. 

Still have a question? Drop us a message here!

Wearing your Enophone correctly will ensure you are comfortable, while also improving the contact quality of the sensors. Follow these steps to improve Enophone's sensor contact and maintain a consistent green status indicator. 

How to wear Enophones

1. Identify the left and right earcup

Inside each earcup you will see either an L or R (Left or Right). You can also see this inside the slider clip, just above the earcups.

Wearing Enophone correctly will make it comfier for you, and will ensure the sensors work properly.

2. Adjust the length of the arm band sliders

You should adjust the sliders so that your whole ear fits comfortably inside each earcup when wearing your Enophone. Your ear should be centered inside the ear cup, and the left and right sliders should be roughly the same length. 

3. Gently lower Enophone onto your head

Holding Enophone with two hands, gently lower Enophone onto your head until you feel the two top sensors touch your scalp.

When wearing your Enophone, the upper band and sensors should rest upon the highest point of your head. Don't worry if they are placed slightly forwards or backwards - comfort it the highest priority. 

4. Place the side sensors directly on your skin 

The two side sensors should gently rest on the skin of the mastoid bone directly in front of your ear. Ensure that the sensor makes direct contact with your skin, by tucking long hair behind the earcup and by brushing away any hair from your sideburns. 

5. Gently wiggle your Enophone forwards and backwards

To function, Enophone’s sensors must make direct contact with the scalp. With thicker hair, we suggest you hold the top-band and gently wiggle your Enophone back and forth.

It is normal to feel a slight pressure from the sensors, which should subside after a few minutes. If at any point the sensors become uncomfortable, remove Enophone and readjust the position. 

Still have a question? Drop us a message!

If you are having trouble streaming audio to your Enophone, these steps will help you isolate and solve the problem. 

Please review the suggestions below, and reach out to hello@enophone.com if the issue persists. 

General troubleshooting

Before following the troubleshooting below, please follow these steps, which alleviate the most common audio problems. 

1. Check that Enophone is fully charged. Plugging in Enophone should show a green battery indicator light. 
2. Fully restart Enophone by plugging in the USB cable for 5 seconds. 
3. Fully restart your phone or computer before attempting a new bluetooth connection. 
4. Ensure that no USB or AUX cables are plugged into Enophone prior to connecting Bluetooth. If a cable is connected, Enophone will disable Bluetooth functionality. 
5. Ensure your device's audio output is set to Enophone. 
6. Ensure Enophone's volume is turned up. 
7. Try plugging your Enophone into your device via an AUX, to determine whether the issue is with the bluetooth connection. 
8. Try connecting your Enophone to a different device, to determine whether the issue is with the specific device.  

Enophone won't play audio via Bluetooth

If your Enophone's Bluetooth connection is not playing audio properly, follow these steps to reset the connection, which usually repairs the audio line between Enophone and the device: 

• Unpair Enophone from the computer/phone. 
• Hold the top button [ + ] and bottom button [ - ] for 5 seconds to clear Enophone's pairing list. See this article for more details. 
• Fully power off Enophone and the computer/phone. This is important to reset the audio settings on both devices. 
• Power on Enophone in pairing mode, and power on the computer/phone that you wish to connect. Ensure that no audio or voice calls are running on the computer while pairing, and that the Eno app is closed. 
• Pair Enophone to the device. See this article for more details. If Enophone successfully connects, that means that the Bluetooth connection is not the source of the issue. 
• If audio still won't play through Enophones, navigate to your device's audio settings and ensure that audio output is set to Enophone. 
• If audio still won't play through Enophones, navigate to your music app's audio settings and ensure that audio output is set to Enophone.

If this does not solve the problem, please replicate these steps with a different device (phone/computer) to see whether the issue persists. If audio successfully plays on the other device, this confirms that the source of the problem is the device's audio settings. 

Please also try plugging Enophone into the device via AUX, to see whether this allows audio to play. If audio successfully plays via AUX, this confirms that the source of the problem is the device's audio settings. 

If Enophone continues to not play music at this point, please contact customer service at hello@enophone.com. Describe in your email the tests you performed, and the devices you are using. 

The Eno app's music won't play 

If Enophone successfully plays music from other apps (Spotify, Apple Music, Youtube) but not from the Eno app's music player, then the Eno app's music output is likely set to the wrong device. 

The easiest way to fix this is to restart the Eno app, which will reset the app's audio output to match your operating system default. Restarting Enophone may also help this process. 

The Eno app's music sounds scratchy 

This is a known issue that our developers are working to resolve. We will share a fix for this in a future update. 

Enophone audio low quality and compressed 

If Enophone's audio sounds very highly compressed and low quality, it is likely because your device is stuck in hands-free mode. 

Please see this article for more details. 

Enophone beeping 4 times 

Hearing 4 beeps in succession usually means that Enophone's connection to a device has dropped unexpectedly. 

Please see this article for more details. 

Enophone feedback from microphone 

If you experience sound feedback from your microphone, your Enophone may be in Talk-through audio mode.

Please see this article for more details. 

Enophone volume too low

Enophone's maximum volume is set to minimize hearing damage during longterm listening. This can be bypassed by using Enophone audio via AUX cable. 

Still have a question? Drop us a message here!

If you are having trouble connecting Enophone to your device or to the Enowork app, these steps will help you isolate and solve the problem. 

Please review the suggestions below, and reach out to hello@enophone.com if the issue persists. 

General troubleshooting 

Before following the troubleshooting below, please follow these steps, which alleviate the most common bluetooth problems. 

1. Check that Enophone is fully charged. Plugging in Enophone should show a green battery indicator light. 
2. Check that your computer's bluetooth is turned on. See this article. 
3. Clear Enophone's pairing list. See this article. 
4. Fully restart Enophone by plugging in the USB cable for 5 seconds. 
5. Fully restart your phone or computer before attempting a new bluetooth connection. 
6. Ensure that no USB or AUX cables are plugged into Enophone prior to connecting Bluetooth. If a cable is connected, Enophone will disable Bluetooth functionality. 

Can't pair Enophone to new device 

See this article for instructions on pairing Enophone to a new device.

• Ensure that Enophone is in pairing mode prior to connecting to a new device. To put Enophone in pairing mode, press and hold the centre button [ o ] for 5 seconds while the device is off, until you hear "ready to pair another device". See this article. 
• Ensure that your computer/phone's bluetooth is turned on. See this article. 
• Enophone can pair to a maximum of 8 devices. See this article to reset your pairing list if you reach the maximum. 
• Some computers and phones limit the number of connected or paired devices. Try unpairing or disconnecting any other Bluetooth devices from your computer/phone and see if this impacts Enophone's pairing. 

Enophone Bluetooth connection drops  

If Enophone's Bluetooth connection unexpectedly drops after being connected, this usually indicates that either Enophone or the computer/phone lack the bandwidth to support the connection. Because bandwidth demands vary slightly from device to device, this can depend on the circumstances. 

Please try the following: 

• Try restarting Enophone and the connected device. This sometimes resolves transient bluetooth connectivity issues. 
• Ensure that Enophone and the paired device are in close physical proximity (less than 5m apart). The signal strength will decrease if the devices are far apart, which may lead to a connection drop. 
• Try clearing Enophone's pairing list (see this article), and then pairing to only one device. If this resolves the issue, it's likely that Enophone cannot support the bandwidth to simultaneously connect to all the previously paired devices. 
• Try disconnecting or unpairing any other Bluetooth devices connected to your computer/phone, and then pair only Enophone. If this resolves the issue, it's likely that your device cannot support all of the bluetooth devices connected simultaneously.  

Enophone connects to computer, but not to Enowork app  

The Enowork app connects to Enophone via a Bluetooth socket that is separate from the audio connection. If Enophone successfully connects to your computer, but not to the Enowork app, try the following: 

• Try restarting Enophone, the Enowork app, and your computer. This very often resolves transient bluetooth connectivity issues. 
• Ensure your device is not running MacOS Monterey 12.0.x through 12.2.x. This version of MacOS contains a known bug that interferes with Enophone's Bluetooth connection. Upgrading to MacOS 12.3 or beyond will resolve this. 
• Ensure you are running the latest version of the Enowork app. You can download the latest version at https://enophone.com/getstarted/ 
• Ensure Enophone is not in hands-free mode (for voice calls) while it is connecting to the Enowork app, as this can interfere with the sensor data stream. See this article to get Enophone out of hands-free mode. 
• Try disconnecting Enophone from any other paired devices, as supporting multiple connections may interfere with the sensor data stream.  
• Ensure that your Enophone's bluetooth ID is named "enophone", as changing this may prevent the Enowork app from locating the device. Unpairing and reconnecting Enophone from your computer will reset this. 
• Hover your mouse over the status indicator in the Enowork app, and click "more details" to see instructions specific to your scenario. 

Enophone audio issues 

See our Troubleshoot Enophone Audio issues article for more details.

Still have a question? Drop us a message here!

The Eno app's status indicator helps identify whether your Enophone is connected and the sensor contact is adequate to track your mental fitness. If you are struggling to maintain a green status indicator, this article will help you identify the issues. 

Black status indicator

A black status indicator means that Enophone is not connected to the Eno app. This can occur for the following reasons: 

1. Your computer's Bluetooth is turned off

See this article for more details. 

2. Enophone is powered off, or disconnected from your computer

In order to stream sensor data to the Eno app, Enophone must be powered on and connected to your computer.

See this article to learn more about Enophone's button layout. 

See this article for information about pairing Enophone to your computer. 

3. Enophone is connected to your computer, but disconnected from the Eno app

If your Enophone is connected to your computer and able to stream audio, but the Eno app reports a black status indicator, it means that the Eno app is unable to connect to Enophone's sensor data connection. 

See this article for more details. 

Grey status indicator

A grey status indicator means that Enophone is streaming sensor data, however data stream is interrupted. This can occur for the following reasons: 

1. Enophone Bluetooth unstable 

This indicates that the Bluetooth stream is inconsistent, with frequently dropped packets making the data unusable. 

See this article for more details.

2. Enophone noise too high

This indicates that Enophone's sensors are railed, meaning that environmental electrical noise is preventing them from measuring a signal. 

See this article for more details. 

Red status indicator

A red status indicator means that Enophone is streaming sensor data, however the sensor contact is insufficient to measure your mental fitness scores. This can occur because Enophone is off your head, or because the side sensors are not directly touching your skin. 

See this article for more details. 

Still have a question? Drop us a message here!

The Eno app will crash when it encounters a series of steps that it is unable to face. This is usually due to a bug in the code, which our developers are working hard to patch with each new version. 

If you encounter an app crash, the following steps can help ensure that you get right back to tracking your mental fitness. 

1. Verify that your operating system is compatible 

The Eno app is compatible with the following operating systems: 

• Windows 10 and 11
• MacOS 10.13 and later (Intel & Apple silicon)
• Ubuntu 20.04 and later

See this article for more details.

2. Download the latest version of the Eno app

We frequently release updates to the Eno app, patching issues that may have caused crashes in the past. 

You can download the latest version of Eno app at https://enophone.com/getstarted/ 

3. Restart the Eno app 

Sometimes, simply restarting the app will fix the issue encountered. 

Please let us know at hello@enophone.com if you encounter a non-repeatable issue, so our developers can look into it nonetheless! 

4. Restart your computer

When the Eno app crashes, it may leave behind stray processes that will interfere with a restart, resulting in multiple crashes in a row. 

To solve this, simply restart your computer. This will remove any background processes and allow you to open the app fresh. 

5. Delete your .enowork folder 

In rare cases, a bug in Eno's system folders will carry over from one install to the next. Deleting your .enowork folder will allow you to install a fresh version of the Eno app, removing any of the previous version's issues. 

Note: deleting your .enowork folder will permanently remove any data that hasn't been synced with the cloud. If you are unsure, please rename the .enowork folder instead of deleting it to maintain a backup. 

See this article for instruction on deleting your .enowork folder. 

Still have a question? Drop us a message!

As of May 2022, Eno has officially shipped all outstanding Enophone pre-orders. If you ordered Enophone but have yet to receive yours, it is likely because we need you to confirm your shipping address prior to sending the unit.

To receive your Enophone, follow the instructions below corresponding with the platform used to order your Enophone. If you are unsure which platform you used, reach out to hello@enophone.com and we are happy to help. 

Kickstarter or Indiegogo

In order to receive your Enophone, we need you to confirm your shipping information. You can do this by filling in your Backerkit Survey:

• Follow the URL below to access Backerkit.
  • Kickstarter link
  • Indiegogo link
• Enter the email address associated with your Kickstarter/Indiegogo account to receive a unique link to your account. 
• Follow the link sent to your email address, and follow the prompts to update your shipping information. Be sure that this information is accurate, as any mistakes may result in delays receiving your Enophones or additional costs. 

Once your survey is filled out, please email hello@enophone.com with subject line "backerkit survey" to let us know that you are ready to receive your email. We do not receive notifications from backerkit, so there may be delays if you don't reach out. 

If you no longer have access to the email address associated with your Kickstarter/Indiegogo account, we can update it to a new email. For a security check, please email the following to hello@enophone.com: 

• Your full name 
• The email address currently associated with your account 
• The old shipping address currently associated with your account 
• Your desired new email address 

Shortly after you fill out the survey, we will ship your Enophones and provide a tracking number via email. Note that it may take up to a week for our logistics team to process your info and issue the tracking number. If you need any help with the process at any point, please reach out by email at hello@enophone.com.

Please note that because sales taxes were not charged during the campaign, you will need to pay your country’s local sales tax before receiving the product. Your country’s customs office will contact you by email or phone regarding this after they receive the product. Failure to respond promptly will result in your Enophone being destroyed by Customs, leading to additional delays and costs, so please keep a close eye on your email’s spam filter. 

Thinkmindset.com

In order to receive your Enophone, we need you to confirm your shipping information. You can do this by filling in our Customer Survey:

• Visit this link to access the survey 
• Follow the prompts to enter your information. Please ensure that the email address matches the email used at checkout when purchasing the product. 

Once your survey is filled out, please email hello@enophone.com with subject line "customer survey" to let us know that you are ready to receive your email. If you are unsure if the email address you entered is correct, please mention this in the email you send. We do not receive notifications from the survey, so there may be delays if you don't reach out. 

Shortly after you fill out the survey, we will ship your Enophones and provide a tracking number via email. Note that it may take up to a week for our logistics team to process your info and issue the tracking number. If you need any help with the process at any point, please reach out by email at hello@enophone.com.

Please note that because sales taxes were not charged at checkout, you will need to pay your country’s local sales tax before receiving the product. Your country’s customs office will contact you by email or phone regarding this after they receive the product. Failure to respond promptly will result in your Enophone being destroyed by Customs, leading to additional delays and costs, so please keep a close eye on your email’s spam filter. 

Enophone.com or Other

If you order the product via our current website (Enophone.com) or via any other platform, you should have received your order already. Please reach out to our support team at hello@enophone.com, and we will be happy to help locate your order. 

Any other questions? Send us a message at hello@enophone.com!