Troubleshoot Enophone Audio issues Troubleshoot Enophone Audio issues

Troubleshoot Enophone Audio issues

Eno Eno

If you are having trouble streaming audio to your Enophone, these steps will help you isolate and solve the problem. 

Please review the suggestions below, and reach out to hello@enophone.com if the issue persists. 

General troubleshooting

Before following the troubleshooting below, please follow these steps, which alleviate the most common audio problems. 

  1. Check that Enophone is fully charged. Plugging in Enophone should show a green battery indicator light. 
  2. Fully restart Enophone by plugging in the USB cable for 5 seconds. 
  3. Fully restart your phone or computer before attempting a new bluetooth connection. 
  4. Ensure that no USB or AUX cables are plugged into Enophone prior to connecting Bluetooth. If a cable is connected, Enophone will disable Bluetooth functionality. 
  5. Ensure your device's audio output is set to Enophone. 
  6. Ensure Enophone's volume is turned up. 
  7. Try plugging your Enophone into your device via an AUX, to determine whether the issue is with the bluetooth connection. 
  8. Try connecting your Enophone to a different device, to determine whether the issue is with the specific device.  

Enophone won't play audio via Bluetooth

If your Enophone's Bluetooth connection is not playing audio properly, follow these steps to reset the connection, which usually repairs the audio line between Enophone and the device: 

  • Unpair Enophone from the computer/phone. 
  • Hold the top button [ + ] and bottom button [ - ] for 5 seconds to clear Enophone's pairing list. See this article for more details. 
  • Fully power off Enophone and the computer/phone. This is important to reset the audio settings on both devices. 
  • Power on Enophone in pairing mode, and power on the computer/phone that you wish to connect. Ensure that no audio or voice calls are running on the computer while pairing, and that the Eno app is closed. 
  • Pair Enophone to the device. See this article for more details. If Enophone successfully connects, that means that the Bluetooth connection is not the source of the issue. 
  • If audio still won't play through Enophones, navigate to your device's audio settings and ensure that audio output is set to Enophone. 
  • If audio still won't play through Enophones, navigate to your music app's audio settings and ensure that audio output is set to Enophone.

If this does not solve the problem, please replicate these steps with a different device (phone/computer) to see whether the issue persists. If audio successfully plays on the other device, this confirms that the source of the problem is the device's audio settings. 

Please also try plugging Enophone into the device via AUX, to see whether this allows audio to play. If audio successfully plays via AUX, this confirms that the source of the problem is the device's audio settings. 

If Enophone continues to not play music at this point, please contact customer service at hello@enophone.com. Describe in your email the tests you performed, and the devices you are using. 

The Eno app's music won't play 

If Enophone successfully plays music from other apps (Spotify, Apple Music, Youtube) but not from the Eno app's music player, then the Eno app's music output is likely set to the wrong device. 

The easiest way to fix this is to restart the Eno app, which will reset the app's audio output to match your operating system default. Restarting Enophone may also help this process. 

The Eno app's music sounds scratchy 

This is a known issue that our developers are working to resolve. We will share a fix for this in a future update. 

Enophone audio low quality and compressed 

If Enophone's audio sounds very highly compressed and low quality, it is likely because your device is stuck in hands-free mode. 

Please see this article for more details. 

Enophone beeping 4 times 

Hearing 4 beeps in succession usually means that Enophone's connection to a device has dropped unexpectedly. 

Please see this article for more details. 

Enophone feedback from microphone 

If you experience sound feedback from your microphone, your Enophone may be in Talk-through audio mode.

Please see this article for more details. 

Enophone volume too low

Enophone's maximum volume is set to minimize hearing damage during longterm listening. This can be bypassed by using Enophone audio via AUX cable

 

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