Troubleshoot Enowork app status indicator  Troubleshoot Enowork app status indicator 

Troubleshoot Enowork app status indicator 

Eno Eno

The Eno app's status indicator helps identify whether your Enophone is connected and the sensor contact is adequate to track your mental fitness. If you are struggling to maintain a green status indicator, this article will help you identify the issues. 

Black status indicator

A black status indicator means that Enophone is not connected to the Eno app. This can occur for the following reasons: 

  1. Your computer's Bluetooth is turned off

See this article for more details. 

  1. Enophone is powered off, or disconnected from your computer

In order to stream sensor data to the Eno app, Enophone must be powered on and connected to your computer.

See this article to learn more about Enophone's button layout. 

See this article for information about pairing Enophone to your computer. 

  1. Enophone is connected to your computer, but disconnected from the Eno app

If your Enophone is connected to your computer and able to stream audio, but the Eno app reports a black status indicator, it means that the Eno app is unable to connect to Enophone's sensor data connection. 

See this article for more details. 

Grey status indicator

A grey status indicator means that Enophone is streaming sensor data, however data stream is interrupted. This can occur for the following reasons: 

  1. Enophone Bluetooth unstable 

This indicates that the Bluetooth stream is inconsistent, with frequently dropped packets making the data unusable. 

See this article for more details.

  1. Enophone noise too high

This indicates that Enophone's sensors are railed, meaning that environmental electrical noise is preventing them from measuring a signal. 

See this article for more details. 

Red status indicator

A red status indicator means that Enophone is streaming sensor data, however the sensor contact is insufficient to measure your mental fitness scores. This can occur because Enophone is off your head, or because the side sensors are not directly touching your skin. 

See this article for more details. 

 

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